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My T-Mobile FAQs
Why is T-Mobile® offering customers a Free Flight?*
At T-Mobile, we are in the business of helping our customers stay connected to those who matter most to them. That’s why we launched myFaves which allows unlimited nationwide calling to any five US numbers, even landlines**. The Free Flight offer is another way T-Mobile enables you to stay connected.
Now that I have a new myFaves® 2-year contract, what else do I need to do to qualify?
You must mail in your completed Free Flight application form, postmarked by December 31, 2007. Then, make sure you still have an active qualifying myFaves two-year contract plan with no overdue balances as of February 29, 2008. This will qualify you for a Free Flight Booking Request Form.
What does "active with no overdue balances" mean?
Postpaid customers with active myFaves two-year plans must not have any past due balances. FlexPaySM customers must still be on a two-year myFaves plan, and must either have paid their monthly service charge, or be within their 45-day grace period.
What is a Booking Request Form?
The Booking Request Form allows you to choose your top three choices for travel destinations and dates. This form will be sent from TLC to qualifying customers in March 2008. Be sure to fill out and return this form to TLC, so TLC can contact you to make your travel arrangements. The form is valid for travel for 13 months or until March 31, 2009.
When will I get the Free Flight Booking Request Form?
If you have met all the eligibility criteria, the Free Flight Booking Request Form will be mailed to you in March 2008. It will be sent to the billing address on the account.
Who is TLC?
TLC is the company that T-Mobile has engaged to fulfill the Free Flight promotion.
Are there any age restrictions to travel?
Yes. Passengers need to be at least 18 years of age at the time of travel.
Which cities can I fly from?
Customers can fly from any one of the 59 departure cities across the continental US listed below: 59 Departure Cities Albany, NY Albuquerque (Santa Fe Area), NM Atlanta, GA Baltimore, MD Birmingham, AL Bloomington, IL Boise, ID Boston, MA Brownsville, TX Charlotte, NC Chicago, IL Cincinnati, OH Cleveland, OH Columbus, OH Dallas, TX Denver, CO Detroit, MI Hartford, CT Houston, TX Indianapolis, IN Jacksonville, FL Kansas City, MO Las Vegas, NV Little Rock, AR Los Angeles, CA Louisville, KY Manchester, NH Memphis, TN Miami, FL Milwaukee, WI Minneapolis/St. Paul, MN Myrtle Beach, SC Nashville, TN Newark, NJ New Orleans, LA New York City, NY Norfolk, VA Oakland, CA Oklahoma City, OK Omaha, NE Orange County, CA Orlando, FL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Portland, OR Providence, RI Raleigh-Durham, NC Rochester, NY Sacramento, CA Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA Savannah/Hilton Head, GA Seattle/Tacoma, WA St. Louis, MO Tampa, FL Washington, D.C.
Which cities can I fly to?
Eligible customers can fly round trip to one of 10 exciting destinations.*** 10 Destination Cities*** New York City, NY - The staples of American culture all call NYC home: Broadway, SoHo, Wall Street, Central Park, and the Empire State Building. Your search for character in a city is over. Orlando, FL - A city of fun for kids big and small. It’s home to some of the country’s most exhilarating theme parks and attractions. Boston, MA - With its colonial architecture and the splendor of its changing seasons, the Hub is indeed the spirit of New England. Atlanta, GA - Take the whole family and visit the spectacular Georgia Aquarium, then stop by and visit the CNN Studio tour—your day is sure to be filled with fun in beautiful Georgia. Chicago, IL - With a population of nearly 3 million, something must be special about this city. Our guess? It’s the signature deep-dish pizza, professional sports teams, and amazing jazz scene. Miami, FL - You can’t escape the Latin influences in art, architecture, and culture. Turn left at the nearest cabana and take a stroll along the sandy white beaches. Las Vegas, NV - Roll the dice and stay at one of the over-the-top hotels and casinos on the Strip. Your trip to Sin City will be a load of fun and memories. Washington, D.C. - The nation’s capital is packed with history and museums and is home to all three branches of the US government. Los Angeles, CA - Whether you’re stargazing or want to be treated like a star yourself, the City of Angels is the place to make it happen. Dallas, TX - Big hair, big boots, and big fun—everything is bigger in Dallas, Texas. Giddyup.
How is the offer different for Individual and Family plan myFaves customers?
If you have an Individual myFaves plan, you will get a maximum of one Booking Request Form per account, while myFaves for Families customers will get a maximum of two forms per account.
Is there any limit to how many people in a household can participate in the promotion?
The promotion is limited to one Booking Request Form per account for Individual myFaves plans, and two forms per account for myFaves for Families plans. There is no limit to how many people per household are eligible to activate a myFaves plan on separate accounts to receive a free flight. However, only two people from the same household can travel for free on the same flight.
Is the Free Flight Booking Request Form transferable?
Yes, you can give the Booking Request Form to a friend or family member. But it is not transferable once it has been sent back to TLC with the requested travel dates and destination options. Please remember, the form can only be used by someone over the age of 18 and cannot be sold, traded, or otherwise transferred for value.
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